If you’ve placed an order for PoE 2 currency on U4GM and need to contact customer support regarding the delivery, you’ll be glad to know that U4GM offers several fast and reliable communication channels. Whether you're facing a delay, want to check the status of your order, or simply need reassurance that your transaction is going smoothly, their team is available to assist 24/7. Here’s a full breakdown of how to contact U4GM for any Path of Exile 2 currency delivery concerns.

1. Use the 24/7 Live Chat Support (Recommended)

The most efficient way to contact U4GM’s customer support is through their Live Chat feature. Here's how to use it:

Visit the U4GM website.

Look for the chat bubble icon in the bottom right corner of the screen.

Click on it to open a chat window.

Type your order number, email address, and a brief description of the issue (e.g., “Waiting for PoE 2 Chaos Orbs delivery”).

A customer service representative will typically respond within 1–2 minutes.

The live chat is available 24/7, and support agents are trained to assist with delivery status, order verification, and troubleshooting issues quickly.

2. Check Your Order Status First

Before contacting support, you can log into your U4GM account and check your order status:

Click on “My Account” at the top of the page.

Select “My Orders.”

Find your PoE 2 currency order to view the status (e.g., “Pending,” “In Progress,” “Completed”).

If your order shows as “In Progress” for more than 30 minutes and you’re still waiting, it’s a good time to contact support directly.

3. Send an Email (For Non-Urgent Issues)

If your concern isn’t urgent, or if you prefer email communication, you can contact U4GM support by sending an email:

Email Address: [email protected]

Include:

Your order number

The email address used for the order

A description of the issue (e.g., “My PoE 2 Exalted Orb order hasn’t been delivered in over an hour”)

Support typically replies to emails within a few hours, though it may take longer during peak periods.

4. Prepare the Right Information

To speed up the resolution process, make sure you have the following details ready when contacting customer support:

Order ID

Email used at checkout

Character name (exact spelling, case-sensitive)

Currency type and quantity ordered

Time of purchase

The more information you provide, the easier it is for the support team to locate your order and assist you efficiently.

5. Remain Available In-Game

Once you’ve contacted support, try to stay logged in to PoE 2 with your trading character. This ensures that the delivery team can find and trade with you as soon as your turn comes up.

U4GM’s customer support is known for being responsive and helpful, especially with time-sensitive issues like currency delivery in Path of Exile 2. Whether you prefer instant messaging via Live Chat or email communication, their team is well-equipped to resolve any delivery issues promptly. For the best experience, keep your order info handy and stay online in-game when possible.

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